In November 2014, voters approved “opt-out” natural gas and electric aggregation programs for the Golf Manor community. This action at the voting booth allows natural gas and electric customers the ability to purchase natural gas and/or electric as a group through preferred energy suppliers selected by the community. The intention of the program is to realize savings on natural gas and electric rates, although customers are not guaranteed savings as a result of participation in this program. The opt-out nature of the program means that residents are not obligated to participate and are encouraged to make their own best informed decision for their personal circumstances. Residents are automatically enrolled in the program unless they take action to opt-out.
The Village is pleased to make this program available, but be advised that Golf Manor does not manage the program nor is Village staff prepared to answer any specific questions about the program, individual rates and/or savings or how natural gas or electric rates are negotiated. Those questions must be directed to the respective companies at the contact information provided below. Please visit the PUCO website to learn more about all available options.
When do I have the opportunity to opt-out or enroll in the aggregation program?
Customers are automatically enrolled in the program at the time of contract renewal periods. Duke Energy Ohio will acknowledge this enrollment with a confirmation letter advising of the impending switch. The letter will indicate the customer can change their decision to participate within seven (7) days by contacting Duke directly. Remember that aggregation customers can opt-out of either the natural gas or electric programs at any time without penalty by calling the individual energy brokers listed below. In addtion, Ohio law does require that aggregation suppliers refresh opt-out notices every 2 or 3 years depending on the service.
Are new residents automatically enrolled in the aggregation program?
No. New residents to the community will not be automatically enrolled in the aggregation program. New residents will receive standard Duke/PUCO rates for natural gas and electric or they can contact the aggregation partners at the numbers provided below to be enrolled. During contract renewal periods, all eligible customers including new residents will receive information regarding the new program rates and the opportunity to “opt out.”
How does my billing work in the aggregation program and who handles service problems?
Duke Energy Ohio owns and maintains the systems that deliver natural gas and electricity to Golf Manor residents. Residents who participate in the aggregation program will still receive a single bill from Duke Energy Ohio. Customers can still participate in electronic bill pay and budget billing. Power outages, etc. should still be reported to Duke Energy Ohio at (800) 634-4300.
Why do I continue to receive offers from suppliers when I am enrolled in the aggregation program or when I have petitioned to be removed from aggregation lists?
Neither Golf Manor nor the selected energy suppliers can stop other natural gas or electric suppliers from soliciting independently for your business by mail or telephone. Providing your information, as listed below, only prevents residents from receiving solicitation regarding aggregation programs.
Does Village government receive funding as a result of my enrollment?
No. The Village of Golf Manor receives no financial benefit by offering the aggregation program. Any savings are passed along to the customers of the aggregation program.
Natural Gas Aggregation Program
Golf Manor voters authorized the creation of a natural gas aggregation program, with the community selecting Constellation NewEnergy-Gas Division, LLC as the preferred supplier. Residents are automatically enrolled in Option 1 below for those who are eligible, however participation is voluntary. If they choose, residents can opt-out of the program at any time without penalty per the instructions below.
For natural gas supplied for both options below, the rate beginning in September 2017 will be $0.4821 per Ccf.
Residents have the following rate options which can be cancelled at any time:
Option 1 – Locked-In Price with Flex Down Opportunity Rate: This option includes the ability for the Village of Golf Manor to lock in a price cap, with resident prices never exceeding the price cap during the established capped period. If market prices dictate, the monthly price could also decrease. If a capped rate is established, Constellation will notify residents in writing of the price of the cap and the duration of the capped period. Initially under this option, residents will pay a monthly variable rate, which may change monthly based on supply costs including commodity, transportation and balancing risk components, plus a margin.
Option 2 – Monthly Variable Rate: This rate option may change on a monthly basis based on supply costs including commodity, transportation and balancing risk components, plus a margin. If residents wish to participate in this option and for their monthly supply rate to remain variable, they will be required to contact Constallation at 844-290-8486.
How to Opt-Out
If residents do not wish to be automatically enrolled in the aggregation program, they must contact Constellation by one of three methods:
- Mail: ATTN: Govermental Aggregation Program – Constellation PO Box 4911 Houston, TX 77210-9547
- Phone: Call Constellation at 844-290-8486
- Web: visit www.constellation.com/oh-golfmanor
For specific questions about natural gas aggregation, rates, savings, or how rates are negotiated, you must contact Constellation at 844-290-8486 or visit the Constellation website at www.constellation.com/oh-golfmanor.
Natural Gas Aggregation Opt-Out Frequently Asked Questions
- What is aggregation? Under governmental aggregation, local officials bring the community together for group purchasing power. The community benefits by receiving competitively-priced natural gas from a retail natural gas supplier certified by the Public Utilities Commission of Ohio.
- How is my community able to choose a certified natural gas supplier on my behalf? Residents voted in 2014 to allow the Village of Golf Manor to select an energy supplier to negotiate a contract with a natural gas supplier on their behalf.
- How do I enroll? Eligible residential or small business customers are automatically enrolled.
- Who is eligible for the aggregation program? Most residential and small business customers residing within the community receiving natural gas from Duke Energy Ohio are eligible.
- Who is not eligible? Residential and business custoners not eligible for automatic enrollment in the program include:
- A customer that is not located within the boundaries of the Village of Golf Manor.
- Percentage of Income Payment Program (PIPP) customers.
- A customer who is under contract with another natural gas provider.
- A customer who has a special contract with the natural gas utility company.
- Customers who are behind on their payments to the utility.
- A mercantile customer that has not provided consent to join the program. “Mercantile customer” means a commerical or industrial customer if the natural gas consumed is for non-residential use and the customer consumes more that 500 Mcf per year or is part of a national account involving multiple facilities in one or more states.
- Is there a cost to enroll? No. Constellation does not charge any enrollment or switching fees.
- When will I see my new rate? You can expect to see the new rate one to two billing cycles following your enrollment in the program. Please note: supply rates do not include taxes, delivery service charges or other utility fees.
- Who will bill me for natural gas? You will continue to receive one monthly bill from Duke Energy.
- Can I still have my payment automatically deducted from my checking account as I do now? Yes, how you make your payment to Duke Energy will not change.
- Who is responsible for delivery of natural gas to my home or business? Duke Energy will continue to deliver natural gas to your home or business.
- Who do I call if I have a problem with my natural gas service? To report service problems, a gas leak and for billing questions, you will continue to contact Duke Energy.
- What if I have already selected another natural gas supplier? If you recenty signed up with a new supplier, carefully review the terms and conditions of that agreement before proceeding as your ability to terminate early with that supplier may be restricted.
- Is there an early termination fee for leaving the Golf Manor aggregation program outside of the 21 day opt-out period? No, there is no early termination fee.
- Who do I contact if I have questions about the natural gas aggregation program? If you have questions about the program call Constellation at 844-290-8486.
- Constellation General Terms & Conditions
Electric Aggregation Program
Golf Manor voters authorized the creation of an electric aggregation program, with the community selecting Dynegy as the preferred electric supplier. Residents are automatically enrolled in the program, however participation is voluntary. If they choose, residents can opt-out of the program at any time and with no penalty.
The negotiated electric rates for our program is 5.89¢/kWh through your December 2017 meter read.
Those currently enrolled in the Village’s electric aggregation will remain in the program at this new price. No action is required to take advantage of the new pricing for consumers already enrolled in the program as your account will be modified to the rate stated above.
For specific questions about electric aggregation, rates, savings, or how rates are negotiated, or to sign up or leave the program, you must contact Dynegy at (877) 331-3045, Monday through Friday, 8 a.m. to 7 p.m., or email Dynegy at DynegyCustomerService@Dynegy.com, or visit the Dynegy website.
How can I get on the “Do Not Aggregate” list for electric aggregation?
To be excluded from receiving future opt-out notices for electric aggregation, customers may register with the Public Utilities Commission of Ohio (PUCO) to be placed on the “do not aggregate” list. There is no similar list for natural gas aggregation.
If the customer’s Duke Energy account number changes, the customer must update their request with PUCO. If a customer has multiple accounts, each account must be registered separately with PUCO. If a customer moves, even within the same utility service territory, the customer must re-register to remain on the “do not aggregate” list.
Three options are available to register with the PUCO on the “do not aggregate” list for electric aggregation.
- Complete and submit the online electronic form.
- Download and complete the printable PDF form and mail or fax it to:
The Public Utilities Commission of Ohio
Attn: TeleText Services Division
180 East Broad Street
Columbus, OH 43215
Fax: (614) 466-0313
- Call the PUCO toll-free at (800) 686-PUCO (7826). Provide your name, service address and the customer account or identification number located on the utility bill.